Returns & Refunds

Every EXION™ timepiece is made to order, crafted specifically for you once your order is placed. Because of this made-to-order production model, we do not accept returns, cancellations, or exchanges once an order has been confirmed.

Made to Order — Final Sale

• All EXION™ watches are produced only after an order is placed and are not held as ready-made stock.
• As each piece is individually made for you, all sales are final. We are unable to accept returns, offer refunds, or process exchanges for change of mind, sizing preference, or similar reasons.
• Please review product details, specifications, and colourway carefully before placing your order, as it cannot be cancelled once production has begun.

Damaged or Defective Items

The only exception to this policy is an item that arrives damaged or with a manufacturing defect. In that case, contact us within 48 hours of delivery with photos of the issue, and our concierge team will arrange a repair or replacement at no cost to you.

Contact

For any questions about this policy, reach out to hello@exionnext.com.